The research was undertaken to better understand the perspectives and experiences of frontline security personnel with the aim of highlighting key considerations for enhancing their capabilities. It explored the range of tasks that they undertake, the perceived difficulty of those tasks and of the competence of their colleges, and the effectiveness of training. It also looked at other key issues impacting on frontline security personnel, namely licensing, the use of force (including carrying weapons), and involvement with non-security tasks.
The findings are based on 10. 625 responses to a survey of security officers/guards, from nine countries: Canada, Ecuador, India, Ireland, Nigeria, South Korea, Saudi Arabia, the UK, and the USA: supplemented by online one-on-one interviews with 42 security professionals.
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